Last Updated: 1 October 2025
Privacy & Policy
Evergreen Rich online Marketing Private Limited (“we,” “us,” or “our”), operating under the brand name Evergreen Rich, is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the applicable laws of India, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection laws
By using our Products, Platform (company websites, mobile apps or any other digital mediums) and Services, you consent to the practices described in this policy.
By accessing and/or using our Platform, Services and providing the information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. We encourage you to read this Policy regarding the collection, use, and disclosure of your information. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platform.
Also, you agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Notwithstanding your registration with the National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register set up under the Telecom Regulatory Authority of India), you hereby express your interest and accord informed consent to receive communications (including commercial communications) in relation to the Company’s products and or services.
1. Information We Collect
We collect the following personal information from customers to serve you better:
- Name
- Contact Information (Phone number, email address)
- Delivery Address (for shipping)
- Payment Information (where required for transactions)
- Order History (to manage and track purchases)
- Product preferences, Product interest information
- Social Media Information (when you interact with us on platforms like Facebook, Instagram, Twitter, etc.)
- Content You Share (Customer comments, reviews, or experiences shared on our website or through social media)
Additional information may be collected in the event of inquiries, customer feedback, or participation in promotions or surveys.
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and Fulfilling Orders: To process transactions, deliver products, and provide order-related updates.
- Customer Service: To respond to queries, process returns or complaints, and improve your shopping experience.
- Personalization: To offer personalized recommendations based on your preferences and order history.
- Marketing Communication: To provide you with promotional offers, newsletters, and updates (you can opt out at any time).
- Social Media Interactions: To share customer reviews, feedback, and content shared by customers on social media platforms like Facebook, Instagram, Twitter, etc. If you share content, tag us, or post reviews about our products on social media, we may repost or share this content on our official pages. You may opt out by contacting us.
- Legal Compliance: To comply with applicable laws and regulations.
3. Communications and Promotions
We may use your contact information to send you the following communications:
- Updates and Offers via Calls or SMS: We may send promotional offers or product updates via SMS, calls, or platforms like WhatsApp.
- Social Media Promotions: We may use social media platforms like Facebook, Instagram, and Twitter to communicate offers or share customer experiences. You can opt-out of these communications at any time.
4. Data Analytics
We use data analytics to:
- Improve Website Performance: We collect information about your browsing behavior through cookies and other tracking technologies to optimize your experience.
- Marketing and Advertising: We analyze data to provide you with tailored recommendations and marketing based on your preferences.
- Third-Party Analytics Services: We may use third-party analytics services, such as Google Analytics, to gather information about how users interact with our website. These services help us improve the overall user experience and track the performance of our marketing efforts.
You can manage your cookie preferences or opt out of data analytics via your browser settings or directly through the platforms we use.
4. Data Protection and Security
We prioritize the security of your data and implement the following measures to safeguard it:
- Encryption: All personal and financial information is encrypted during transmission using industry-standard security technologies.
- Restricted Access: Only authorized personnel who need access to personal data to perform their duties will have access to your information. Access is granted based on need-to-know principles.
- Data Storage: Personal data is securely stored on our servers with adequate security protocols in place to prevent unauthorized access, loss, or alteration.
- Regular Audits: We conduct regular audits and reviews of our security measures to ensure data integrity and protection against threats.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only under the following circumstances:
- Service Providers: To trusted third-party service providers (such as logistics companies, payment processors, or IT support) who assist in delivering our services. These parties are bound by confidentiality agreements and are required to handle your information securely.
- Legal Obligations: If required by law, regulation, or legal process, we may disclose personal information to authorities to comply with legal requirements.
6. Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to enhance your experience on our website. You can manage cookie preferences in your browser settings.
7. Use of Website by Children
- Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has provided personal information, we will take steps to delete it promptly. If you believe we may have collected data from a child under 18, please contact us immediately.
8. Retention of Personal Data
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, such as completing transactions, maintaining customer records, or complying with legal obligations.
9. Your Rights
As a customer, you have the following rights concerning your personal information:
- Access and Correction: You can access and request corrections or updates to your personal information at any time.
- Opt-Out of Marketing Communications: You may opt out of receiving marketing communications by following the unsubscribe link provided in our emails or by contacting our customer service.
- Withdraw Consent: If you wish to withdraw your consent to the collection or processing of your data, you can do so by contacting us. Upon withdrawal, we will discontinue processing your data, except where we are legally obligated to retain it.
- Deletion of Data: You may request the deletion of your personal data by reaching out to us. We will process your request, subject to applicable laws requiring us to retain certain data.
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes through our website or via email.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
